Refund policy

Return & Exchange Policy

We want you to love your hat. If something's not right, here's how we'll make it right.

Damaged, defective, or wrong item
If your order arrives damaged, defective, or isn't what you ordered, email us at StacApparelCo@gmail.com within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, and we'll cover return shipping.

Exchanges
Picked the wrong size or logo? We're happy to swap it within 30 days of delivery, as long as the hat is unworn and in the condition you received it. The customer covers shipping both ways for these exchanges. Email us to get started.

Non-returnable items
- Custom and personalized items, including custom leather patches and custom logo orders, unless they arrive damaged or defective
- Sale items
- Gift cards

How to start a return or exchange
Email StacApparelCo@gmail.com with your order number and what's going on. Once we approve it, we'll send you instructions and, if we're covering shipping, a prepaid label. Please don't ship anything back until you've heard from us, because packages sent without approval can't be accepted.

Return address:
STAC Apparel Co.
24871 S. Ellsworth Rd, Suite 100-408
Queen Creek, AZ 85142

Refunds
Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it. If it's been more than 15 business days since approval, reach out and we'll look into it.